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Terms & Condition / Frequent Ask & Answer
Do QFM provide customer service to my customer?
No, QFM will only act as supplier that will only deal with agent, any question and issue regarding the order must be deal from agent
How long can we stay as agent?
As long as you join our dropship program, you will have access to our website. However, admin have the right to deactivate the agent account if found that agent account is inactive or violence/offence to QFM terms.
How much should we be selling in our platform
QFM will give a direction of retail price (RP), however to protect other agent, you are not allowed to give discount more than 10% off the retail price
Can we combine few order to achieve RM80 to enjoy free shipping?
RM80 free shipping are calculated in 1 receipt and will only send out as 1 parcel, Unless the few order are in the same address, we will consider it as 1 order.
What happen if item received by customer are found defect?
QFM provide 7 - 10 days return policy, once you received the issue, kindly fill in return form and return the product.
What is the refund method?
Refund will be made in the terms of cash voucher for next purchase, and if agent really do not want to purchase anymore, write an email to firstname.lastname@example.org to request a cash refund
How long is the shipping takes
Every order payment made before 3pm will be process on the same day, exclude weekend and public holiday. Depends on the courier service agent choose, it normally takes 2 - 3 working days for west malaysia and 4 - 5 working days for east malaysia
Can i request QFM to put in our name card or free gift?
Yes, we will have this service for Platinum Queenie. And the shipping fee are charged for heavy item
What if I still have other question that are not covered?
Please send in your question to email@example.com